Welcome to SYKE Travel & Tours

These terms and conditions outline the rules and regulations for the use of SYKE Travel & Tours’ and SMAK’s Hotel & Restobar’s Website and its Payment Policies for all kind of bookings.

SYKE Travel & Tours and SMAK’s Hotel & Restobar is located at:
Saagundo Street, Poblacion,
Santa Fe, Cebu, 6047, Philippines

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use SYKE Travel & Tours’ website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “Users”, “Partners”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of Philippines. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Payments Policy

Credit Card payment

a. If the payment is proceed by credit card the booking is automatically confirmed.
b. In case of booking a package of multiple destinations in the Philippines the final price can raise until plus 10% of the price in the online shop due to change of the seasonal rates. The additional fee will be charged after sending the itinerary but before submitting the final voucher.

Cash payment and Bank Transfer

i.   The reservations are automatically released as soon as we received the prepayment. As long we not received the prepayment the reservation remains open. Please send us a copy of the deposit receipt to syke@travelvisayas.org in order for us to confirm your bookings and reservation.
ii.   The prepayment for the reservation must be at least 50% of the total amount of the order summary. Finally, the voucher for the whole package and for the tickets will be sent to the client after the prepayment for the whole package was proceed.
iii.   The transaction of the payment can be proceed though our bank account on following direction:
– Bank: PNB,
– Bank Account #: 302710056352,
– Account Name: SYKE Travel & Tours
– or through certified remittance centers or GCash.
– Of course you also can inquire for a Credit Card Invoice (Pay Pal).

– For Credit and Debit Card Payments or e-Wallet payments (like GCash) please use the following link: https://paymaya.me/SMAKSHotel

iv.   The final payment for multi-day tours is due to 7 days before arrival.

Cancellation Policy

a.    The Site users and clients of SYKE Travel & Tours are entitled to cancel their reservation and receive refund in case of any of the following:


i.    Cancellation of day tours or Car Rentals: A user or client is entitled to a full refund if day tour and car rental are cancelled twenty-four (24) hours before departure. 

ii.    Cancellation of Hotels and Accommodations: A user or client is entitled to a 50% refund of the the entire booking amount of accommodations and hotels bookings if they are cancelled forty-eight (48) hours before arrival.
 The reservation- or prepayment for bookings of accommodations and hotels (mostly 50% of the entire amount) is non-refundable.
iii.    Cancellation of Multi-Day Tours and SYKE Travel & Tours serviced packages: 
If the multi-day tour is cancelled more than 14 days before departure the user shall be entitled to an 50% refund of the prepayment. If the multi-day tour is cancelled 60 days before departure the client shall be entitled to a 70% refund of the prepayment. 

iv.    Please note that in cases where cancellation insurance has been purchased the website’s users or clients can cancel such a product with 48 hours in advance before departure and receive a full refund. 

v.    Cancellation due to weather: If the website’s user or any other client from SYKE Travel & Tours books a service and/or product from an SYKE Travel & Tours or any other establishment involved in this website and if SYKE Travel & Tours, the establishment, the user or the client have to cancel due to weather conditions or any other circumstances the user or the client shall always receive at least a refund of 50% of the total amount. In cases when an activity within a multi-day tour is cancelled or alternative option offered from the original tour description, a partial refund is given. If the the user or the client is not interested in the alternative activity, a refund of at least 50% is given.
vi. The flights from Cebu to Bantayan and Bantayan to Cebu are non-refundable under any circumstances.


b.    Establishments are not entitled to a refund from SYKE Travel & Tours of its commission for any cancellation of service or product by the establishment due to circumstances under its control (e.g. overbooking, malfunction of equipment etc.).

c.   The receiver of the refund has to cover the transaction costs.

Terms, Termination and Amendments

a.   SYKE Travel & Tours may terminate or suspend your account or ability to use the Site, in whole or in part, at its sole discretion, for any or no reason, and without notice or liability of any kind.  Any such termination or suspension could prevent you from accessing your account, the Site, your content, Site content or any other related information.
b.    You may terminate this contract at any time by closing your account and discontinuing your use of any and all parts of the Site. If you close your account, SYKE Travel & Tours may continue to display your previously published content and is under no obligation to remove any of your content.

Cookies

We employ the use of cookies. By using SYKE Travel & Tours’ website you consent to the use of cookies in accordance with SYKE Travel & Tours’s privacy policy.

Most of the modern day interactive web sites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate / advertising partners may also use cookies.

License

Unless otherwise stated, SYKE Travel & Tours and/or it’s licensors own the intellectual property rights for   all material on SYKE Travel & Tours. All intellectual property rights are reserved. You may view and/or print pages from https://travelvisayas.org for your own personal use subject to restrictions set in these terms and conditions.

You must not:

  1. Republish material from https://travelvisayas.org
  2. Sell, rent or sub-license material from https://travelvisayas.org
  3. Reproduce, duplicate or copy material from https://travelvisayas.org

Redistribute content from SYKE Travel & Tours (unless content is specifically made for redistribution).

User Comments

  1. This Agreement shall begin on the date hereof.
  2. Certain parts of this website offer the opportunity for users to post and exchange opinions, information, material and data (‘Comments’) in areas of the website. SYKE Travel & Tours does not screen, edit, publish or review Comments prior to their appearance on the website and Comments do not reflect the views or opinions of SYKE Travel & Tours, its agents or affiliates. Comments reflect the view and opinion of the person who posts such view or opinion. To the extent permitted by applicable laws SYKE Travel & Toursshall not be responsible or liable for the Comments or for any loss cost, liability, damages or expenses caused and or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
  3. SYKE Travel & Toursreserves the right to monitor all Comments and to remove any Comments which it considers in its absolute discretion to be inappropriate, offensive or otherwise in breach of these Terms and Conditions.
  4. You warrant and represent that:
    1. You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
    2. The Comments do not infringe any intellectual property right, including without limitation copyright, patent or trademark, or other proprietary right of any third party;
    3. The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material or material which is an invasion of privacy
    4. The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
  5. You hereby grant to SYKE Travel & Tours a non-exclusive royalty-free license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

  1. The following organizations may link to our Web site without prior written approval:
    1. Government agencies;
    2. Search engines;
    3. News organizations;
    4. Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
    5. Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

  1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
  2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
    1. commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
    2. dot.com community sites;
    3. associations or other groups representing charities, including charity giving sites,
    4. online directory distributors;
    5. internet portals;
    6. accounting, law and consulting firms whose primary clients are businesses; and
    7. educational institutions and trade associations.

We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of ; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to travel.syke@gmail.com. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

Approved organizations may hyperlink to our Web site as follows:

  1. By use of our corporate name; or
  2. By use of the uniform resource locator (Web address) being linked to; or
  3. By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

No use of SYKE Travel & Tours’s logo or other artwork will be allowed for linking absent a trademark license agreement.

Iframes

Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

Intellectual Property

All information, artwork, text, video, audio, media files and images displayed on or contained within the Site (collectively, the “Content”) are the property of SYKE Travel & Tours or its third-party licensors.  SYKE Travel & Tours, or its third-party licensors, as applicable, retain all right, title and interest in and to the Content and all intellectual property rights related thereto.  You do not have, nor does your use of the Site give you, any ownership interest in the Content or the Site.
The Site and the Content are protected by applicable intellectual property and/or proprietary rights laws, which may include copyright, trademark, patent or trade secret rights.  You may use the Site solely for your personal or internal business use.  You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell the Site or any Content.
All brands, names, logos, product and service names, designs and slogans incorporated into the Site (collectively the “SYKE Travel & Tours Marks”) are owned by SYKE Travel & Tours, its affiliates or its licensors.  You may not use the SYKE Travel & Tours Marks without SYKE Travel & Tours’ prior written permission.

Reservation of Rights

We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

Removal of links from our website

If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

Content Liability

We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

 

Partnership

Our Terms and Conditions for Partnerships

1.
For becoming a registered business partner of SYKE Travel & Tours,
travel agencies and agents must be certified by the DTI / S.E.C and
carrying a Business Permit. Becoming partners must provide a copy of
their valid permits and certificates.
 
2.
To become a certified partner of SYKE Travel & Tours, travel
agencies and travel agents must additionally provide at least one of
their products with contracted rates to SYKE Travel & Tours. In
reverse the partners get the contracted rates for all of the products of
SYKE Travel & Tours and the contracted rates for all of the
published products of every other partner (see also ‘Incentives’).
 
3. In that sense there are two different agreements of partnership:
a. Registered Partner
b. Certified Partner
The differences between the two agreements are described under ‘Incentives’.
 
4. To become a partner, travel agencies and travel agents must create a
partner account on the website of SYKE Travel & Tours (see ‘Becoming
a Partner’)
 
5. Partners always must provide their partner ID reference number when purchasing
a booking on the website of SYKE Travel & Tours, its social media channels and by email.
 
6. If a client directly books a service provided by a certified partner through the online shop of SYKE Travel & Tours (www.travelvisayas.org), the designated partner will be in charge for providing this service to the client. In this case, the cancellation policy of SYKE Travel & Tours will apply.
 

 

Your Incentives as Partner

1. The partner incentives are different and depending on the partnership agreement:
 
a.
Registered Partners get 5% of discount for all packages (customized
and special offers), activities, transfers and for bookings of our
accommodations (SMAK’s Hotel) purchased over our website (www.travelvisayas.org /
www.travelvisayas.ph), Facebook page (SYKE Travel & Tours) or inquired
through email (syke@travelvisayas.org).
 
b.
Certified Partners get 10% of discount for all packages (customized
and special offers), activities, transfers and for bookings of our
accommodations (SYKE’s Guesthouse, The SYKE Studios, SMAK’s Guesthouse, Casa
Dorotea
) purchased over our website (www.travelvisayas.org /
www.travelvisayas.ph), Facebook page (SYKE Travel & Tours) or inquired
through email (syke@travelvisayas.ph).
 
2.
In order to our business policy we don’t have many fix term rates for our
services and accommodations. We more provide personalized and customized
travel packages to target our customers direct needs. In terms of that, 
partners get 5% or 10% of discount for all of our services listed above (see ‘Your
Incentives as Partner’ 1.a and 1.b) and all our accommodations purchased
through our website and social media channels (see ‘Your Incentives as
Partner’ 1.a and 1.b). In that sense, the contracted rates for our
partners are the published rates with a deduction by 5% or 10% of the
listed price.
 
3. The provided products of the partners will be published and promoted on the website of SYKE Travel & Tours (www.travelvisayas.org) and also through the social media channels of SYKE Travel & Tours. The agreement of intellectual property you find here on our general Terms and Conditions.
 
4. If a client directly books a service provided by a certified partner
through the online shop or social media channels of SYKE Travel
& Tours (www.travelvisayas.org), the designated partner will be in charge for providing this service to
the client. SYKE Travel & Tours will receive 10% of commission of
the published rates of the products in the online shop or social media
channels of SYKE Travel & Tours (www.travelvisayas.org). By providing the services over the online shop and social media channels of SYKE Travel & Tours, the cancellation policy of SYKE Travel & Tours will apply.

Our Payment Policy

 
1. The reservations are automatically released as soon as we received the full or at least the pre-payment.
As long we not received the pre-payment the reservation remains open.
 
a. The payments can be proceed by bank transaction (details will be
provided), credit card invoices, certified remittance centers or
directly through the online shop on (www.travelvisayas.org /
www.travelvisayas.ph).
 
b. For all the payments the partners have to provide always their partner
ID reference number to activate their partnership discount.
 
c. If the payment is proceed by credit card in the online shop on our website our website (www.travelvisayas.org /
www.travelvisayas.ph) the booking is automatically confirmed.
 
d. For bank payments or payments through remittance centers, please
send us a copy of the deposit receipt to syke@travelvisayas.ph or through our Facebook (SYKE Travel & Tours) site in order for us
to confirm your bookings and reservations.
 
e.The pre-payment for the reservation must be at least 50% of the total amount
of the order summary. The remaining balance will be charged after
sending the itinerary but before submitting the final voucher.
 
f. The payments for single bookings of flights (not included in a tour package) must be on full payment basis. For airfares partners get PHP 100 per pax and per way. Please note that the airfares are changeable without our prior notice.
 
2. Finally, the voucher for the whole package and for the tickets will be sent to the
client after the pre-payment for the whole package was proceed.

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

  1. limit or exclude our or your liability for death or personal injury resulting from negligence;
  2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
  4. exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Governing law and jurisdiction

This Agreement and any non-contractual obligations connected with it shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any and all actions arising under this Agreement shall be brought exclusively before the competent courts of Cebu City to the exclusion of all other courts.

Credit & Contact Information

This Terms and conditions page was created by SYKE Travel & Tours on December 01, 2020. If you have any queries regarding any of our terms, please contact us on syke@travelvisayas.org.

CONTACT

SYKE Travel & Tours
Saagundo Street, Poblacion
Santa Fe, Cebu, 6047
Philippines

syke@travelvisayas.org
www.travelvisayas.org
+63 (032) 438 9185
+63 930 292 7028

Opening Hours:
Monday to Saturday:
8 AM to 5PM.
For appointments please send us an email or message us on Facebook Messenger or WhatsApp.

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